Returns & Exchanges Policy
Overview
Our returns and exchanges policy expire 30 days from the date of your original purchase. If 30 days have passed since your original purchase date, we cannot offer you a return or exchange for your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, books, greeting cards or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Health and personal care items
To request a return or exchange, we require a receipt or proof of purchase along with a photo showing the products defected or damage. You will need to create a support ticket where you can upload your items and make your request. Please go to our Customer Service Team located at:
Please do not send your purchase back to the manufacturer.
There are certain situations where no returns or exchanges are granted:
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after the purchase date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you will receive a store credit in the form of a coupon code or a credit added to your customer account for the full amount of your refund. The credit will be available for use in The Lighthouse Cafe online store only.
Late or missing refunds
If your account hasn’t been credited with your refund within 30 days of your return, you may contact our Customer Care Service Team for follow-up at:
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item then you can send in an email to:
Upon approval of your Exchange Request we’ll send you an email with a RA# and the mailing address for your item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return for our online store minus the sales tax and shipping fees, if any apply.
Please contact the Customer Care Team to:
Please wait to return your gift item until you receive a RA# and the mailing address for your return.
Shipping returns
To return your product, you will need a RA # and the mailing address to return your item. To request your RA#, please contact the Customer Care Team at:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NO ITEMS WILL BE ACCEPTED WITHOUT AN RA#.